Contact Us

Feedback policy

Your feedback is really important to us. We always read it carefully and use it to improve the services we offer. We will aim to respond within seven working days.

You can contact the shop team directly on shop@barbican.org.uk

Or you can contact us via the Barbican switchboard on 020 7638 4141 and we will get back to you via phone.

If you are not satisfied

If you are not satisfied with the response you receive please contact feedback@barbican.org.uk asking for the matter to be escalated.

If you are still not satisfied, you can contact the City of London Corporation general complaints team.

The Barbican Shop operates within the Barbican Centre, which is a department of the City of London Corporation.

Confidential issues

In line with our Zero Tolerance Statement, it is vital that everybody visiting or working at the Barbican feels welcome, safe and respected. If you have experienced or witnessed discrimination, harassment, bullying or aggression, we want to know.

A confidential reporting system has been set up for anybody to report incidents of this type – we are committed to investigating all reports thoroughly and sensitively. Please email confidential@barbican.org.uk